Privacy Policy

1. Introduction

Ilkeston Insulation is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us about our services.

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Ilkeston Insulation LTD

Business Address: Unit E, Canal Side Works, Awsworth Rd, Ilkeston DE7 8JF

2. Information We Collect

When you contact us through our website, by telephone or by email, we may collect:

Your name, email address and telephone number.

Your company name, where provided.

Details of your enquiry or project requirements.

Any additional information you choose to provide.

Our website and its service providers may also collect technical information, such as IP addresses and browser information, for security and website operation.

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations.

Discuss and deliver our services.

Communicate with customers and prospective customers.

Maintain necessary business records.

Meet legal and regulatory obligations.

We process this information where necessary for our legitimate business interests, to take steps towards or fulfil a contract, or to comply with legal obligations.

Where consent is required, we will request it.

We do not sell your personal information.

4. Data Storage and Security

We take reasonable measures to keep your personal information secure and prevent unauthorised access, loss or misuse.

Information may be processed by trusted third-party providers that support our website, hosting, customer enquiries and business communications.

Some providers may process information outside the UK. Where this happens, we will ensure that appropriate data protection safeguards are in place.

We retain personal information only for as long as necessary to manage enquiries, provide services, maintain business records and meet legal requirements.

5. Cookies

Our website may use cookies and similar technologies to support its operation, security and performance.

Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where legally required.

You can also manage cookies through your browser settings.

6. Your Rights

Under UK data protection law, you have certain rights regarding your personal information, including the right to:

Request access to information we hold about you.

Request correction of inaccurate information.

Request deletion of your information in certain circumstances.

Object to or restrict certain uses of your information.

Request transfer of eligible information.

Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions.

To exercise your rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your information is handled.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Ilkeston Insulation

Email: [email protected]

Telephone: 07861 718645

Address: Unit E, Canal Side Works, Awsworth Rd, Ilkeston DE7 8JF

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website or legal requirements.

Any changes will be published on this page with an updated revision date.